1. Introduction

Welcome to our E-Commerce platform. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. Definitions

Company: Refers to our E-Commerce business.
User / You: The individual accessing or using our website.
Products: Items available for purchase on our website.
Services: Any service provided through our platform.

3. Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain the confidentiality of your account credentials
Notify us immediately of unauthorized account use
Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or abusive behavior.

4. Product Information & Pricing

We strive to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

Prices may change without prior notice
We reserve the right to correct pricing errors
Product availability is not guaranteed
Product images are for illustration purposes only

5. Orders & Payment

Order Acceptance:

All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order
Order confirmation does not guarantee order acceptance

Payment:

Payments are processed via approved payment gateways
Payment must be completed before order processing
All prices are displayed in Nepalese Rupees (Rs.)
You are responsible for any applicable transaction fees

6. Shipping & Delivery

Delivery timelines are estimates and not guaranteed
Risk of loss transfers to you upon successful delivery
We are not responsible for delays caused by third-party logistics providers
Additional charges may apply for remote or restricted areas
Accurate delivery information must be provided

7. Returns & Refunds

Return Policy:

Returns are accepted within 30 days of delivery
Items must be unused and in original packaging
Valid proof of purchase is required
Certain items may be non-returnable

Refund Process:

Refunds are processed within 7–14 business days
Refunds are issued to the original payment method
Shipping and handling fees are non-refundable

8. User Conduct

You agree not to engage in any activity that may:

Violate applicable laws or regulations
Infringe upon the rights of others
Attempt unauthorized access to our systems
Upload malicious code, malware, or viruses
Harass, abuse, or impersonate others
Scrape or collect data without permission

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is owned by us or our licensors and is protected by intellectual property laws.

Content may not be copied or redistributed without permission
Trademarks and logos may not be used without authorization
Content is provided for personal, non-commercial use only

10. Privacy & Data Protection

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential damages
Total liability shall not exceed the amount paid for the product
We do not guarantee uninterrupted or error-free service
We are not responsible for third-party services or content

12. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, express or implied.

13. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures.

14. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

15. Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nepal.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: support@example.com
Phone: +977 980-0000000
Address: Kathmandu, Nepal

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