1. Introduction

Thank you for shopping with us. This Refund Policy explains the conditions under which refunds, returns, and exchanges are accepted. By placing an order on our website, you agree to the terms outlined below.

2. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

• The item must be returned within 30 days of delivery
• The item must be unused, unworn, and in its original packaging
• All tags, labels, and accessories must be intact
• Proof of purchase (order ID or receipt) must be provided

3. Non-Returnable Items

Certain products are not eligible for return or refund, including but not limited to:

• Sale or clearance items
• Personalized or custom-made products
• Digital products or downloadable content
• Gift cards or vouchers
• Items damaged due to misuse or negligence

4. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team within the return period
• Provide your order number and reason for return
• Wait for return authorization and instructions
• Ship the item back using the provided return method

Items returned without prior authorization may not be accepted.

5. Refund Approval

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed after quality inspection
• Rejected returns will be sent back at your expense

6. Refund Method & Timeline

If your refund is approved:

• Refunds will be issued to the original payment method
• Refund processing may take 7–14 business days
• Bank or payment gateway delays may apply

7. Shipping Costs

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer
• If the return is due to our error, return shipping will be covered by us

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery
• Provide clear photos or videos of the issue
• Do not use or discard the item before contacting us

We will arrange a replacement or refund at no additional cost to you.

9. Exchange Policy

Exchanges are subject to product availability.

• You may request an exchange for the same product or a similar item
• If the replacement item costs more, the price difference must be paid
• If the replacement item costs less, the balance will be refunded

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank or payment account again
• Contact your payment provider
• Reach out to our customer support team for assistance

11. Cancellation Policy

Orders may be canceled before they are shipped.

• Once shipped, cancellation requests will be treated as returns
• Customized or special-order items cannot be canceled

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.

13. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us:

• Email: support@example.com
• Phone: +977 980-0000000
• Address: Kathmandu, Nepal