1. Introduction

Welcome to our E-Commerce platform. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. Definitions

• Company: Refers to our E-Commerce business.
• User / You: The individual accessing or using our website.
• Products: Items available for purchase on our website.
• Services: Any service provided through our platform.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of unauthorized account use
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or abusive behavior.

4. Product Information & Pricing

We strive to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

• Prices may change without prior notice
• We reserve the right to correct pricing errors
• Product availability is not guaranteed
• Product images are for illustration purposes only

5. Orders & Payment

Order Acceptance:

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee order acceptance

Payment:

• Payments are processed via approved payment gateways
• Payment must be completed before order processing
• All prices are displayed in Nepalese Rupees (Rs.)
• You are responsible for any applicable transaction fees

6. Shipping & Delivery

• Delivery timelines are estimates and not guaranteed
• Risk of loss transfers to you upon successful delivery
• We are not responsible for delays caused by third-party logistics providers
• Additional charges may apply for remote or restricted areas
• Accurate delivery information must be provided

7. Returns & Refunds

Return Policy:

• Returns are accepted within 30 days of delivery
• Items must be unused and in original packaging
• Valid proof of purchase is required
• Certain items may be non-returnable

Refund Process:

• Refunds are processed within 7–14 business days
• Refunds are issued to the original payment method
• Shipping and handling fees are non-refundable

8. User Conduct

You agree not to engage in any activity that may:

• Violate applicable laws or regulations
• Infringe upon the rights of others
• Attempt unauthorized access to our systems
• Upload malicious code, malware, or viruses
• Harass, abuse, or impersonate others
• Scrape or collect data without permission

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is owned by us or our licensors and is protected by intellectual property laws.

• Content may not be copied or redistributed without permission
• Trademarks and logos may not be used without authorization
• Content is provided for personal, non-commercial use only

10. Privacy & Data Protection

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential damages
• Total liability shall not exceed the amount paid for the product
• We do not guarantee uninterrupted or error-free service
• We are not responsible for third-party services or content

12. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, express or implied.

13. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures.

14. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

15. Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nepal.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

• Email: support@example.com
• Phone: +977 980-0000000
• Address: Kathmandu, Nepal